Refund & Cancellation Policy
Thank you for choosing The Career Way for career counselling, guidance, courses, workshops and related services.
This Refund & Cancellation Policy explains the terms applicable to cancellations, rescheduling and refunds for services purchased or booked through The Career Way.
By booking or purchasing a service, you acknowledge that you have read and agreed to this policy.
1. Services Covered
This policy applies, as applicable, to:
- Career counselling sessions
- Career assessments
- Career guidance programmes
- Domestic and international career counselling
- Workshops and career awareness programmes
- Online courses
- Other paid services or programmes offered by The Career Way
Specific services may have additional cancellation or refund terms communicated at the time of registration.
2. Cancellation by the Customer
If you wish to cancel a booked service, counselling session, course or workshop, you should contact us as soon as possible using the contact details provided below.
Cancellation requests must include sufficient information to identify the booking or transaction, such as the customer's name, registered email/phone number, service booked and transaction details.
A cancellation request does not automatically guarantee a refund. Eligibility will depend on the nature of the service, the time of cancellation and whether the service has already been provided or commenced.
3. Counselling Sessions
For scheduled counselling sessions, customers are encouraged to provide advance notice if they are unable to attend.
Where applicable, The Career Way may allow a session to be rescheduled subject to counsellor availability and the terms communicated at the time of booking.
Once a counselling session has been conducted, commenced or substantially delivered, the applicable fee may be non-refundable.
4. Career Assessments and Reports
Where a career assessment, psychometric assessment, report or similar service has already been initiated, conducted, processed or delivered, the fee may be non-refundable because the service may involve professional time and resources that cannot be reversed.
Any cancellation or refund request will therefore be considered based on the stage at which the service has been provided.
5. Courses and Workshops
For paid courses and workshops, refund eligibility may depend on whether the course or workshop has started, whether access to digital content or learning materials has been provided, and the specific terms communicated during registration.
Once digital course content, learning resources or other non-reversible services have been made available, refunds may not be available except where required under applicable law or expressly stated otherwise.
For workshops, cancellation and refund conditions may vary depending on the event and will be communicated where applicable during registration.
6. Cancellation by The Career Way
The Career Way reserves the right to cancel, postpone or reschedule a counselling session, course, workshop or programme due to circumstances including, but not limited to:
- Unavailability of a counsellor, trainer or faculty member
- Insufficient registrations
- Technical difficulties
- Operational requirements
- Force majeure events
- Other circumstances beyond our reasonable control
If The Career Way cancels a paid service and is unable to provide an alternative date, service or suitable replacement, the customer may be eligible for a refund of the applicable amount, subject to the terms of the specific service.
7. Rescheduling
Where rescheduling is permitted, customers may request an alternative date or time subject to availability.
Repeated failure to attend a scheduled session without prior notice may result in the session being treated as delivered or forfeited, where permitted by the applicable service terms.
8. Refund Processing
Approved refunds will generally be processed through the original payment method or through another method reasonably determined by The Career Way.
The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.
Any applicable transaction, processing or third-party charges may be deducted where legally permissible and where such charges were disclosed to the customer.
9. Non-Refundable Circumstances
Unless otherwise stated or required by applicable law, refunds may not be available where:
- A service has already been fully provided
- A counselling session has already been conducted
- A digital course or learning material has already been accessed
- An assessment or report has already been processed or delivered
- The customer fails to attend without providing required notice
- The customer does not use a service after purchasing it
- The customer provides incorrect or incomplete information that prevents delivery of the service
- The request falls outside the applicable cancellation period communicated at the time of purchase
10. Service Outcomes
Payment for counselling, assessment, guidance or educational services does not guarantee admission to a particular institution, employment, visa approval, examination result, salary, career position or any other specific outcome.
Refunds will not ordinarily be provided solely because a customer does not achieve a desired career, academic or professional outcome.
11. How to Request a Refund or Cancellation
Refund or cancellation requests should be sent to:
Email: careerwayindia@gmail.com
Phone: +91 91133 91353
Please include:
- Full name
- Registered email address or phone number
- Service/course/workshop purchased
- Date of purchase or booking
- Transaction/reference number
- Reason for the request
We may request additional information where necessary to verify the transaction.
12. Changes to This Policy
The Career Way may update this Refund & Cancellation Policy from time to time. The updated version will be published on this page with the revised effective date.
13. Contact Us
For questions, concerns or requests relating to this Privacy Policy, please contact:
Email: careerwayindia@gmail.com
Phone: +91 91133 91353
